We want you to be happy with what you ordered. If something isn’t right, this page explains exactly what can be returned, how to do it, and when you’ll see your money back. For quick questions on delivery and tracking, see our Help & FAQ.
1. What you can and can’t return
Eligible for a refund
- Hoodies, t-shirts, polos, jeans and caps in unworn, unwashed condition
- All original tags still attached
- Returned in the original packaging
- Return requested within 30 days of the delivery date shown on your tracking
- Items we sent in error, or that arrived damaged or faulty
Not eligible
- Items that have been worn, washed, altered or show signs of use
- Tags removed or packaging missing
- Items with odours, stains, deodorant marks or pet hair
- Products marked “final sale” on the product page
- Bandanas and rolling trays once opened or used, for hygiene reasons
- Requests made after the 30-day window
Items returned that don’t meet the eligible conditions will be posted back to you at your cost and no refund will be issued. We’ll email you photos and an explanation if this happens.
2. How to request a return
- Email us firstWrite to support@yvlmerch.com with your order number, the item(s) you want to return and the reason. For damaged or incorrect items, attach photos of the product, the packaging and the shipping label.
- Get your return approvalWe reply within 1 business day with the return address and a return reference. Please don’t ship anything until you have this — parcels that arrive without an approved reference can’t be matched to an order and won’t be refunded.
- Pack and postFold the item neatly in its original packaging, include a note with your order number, and send it with a tracked service. Keep your proof of postage until the refund has landed.
- Inspection and refundWe check the item within 3–5 business days of it arriving. If it passes, your refund is issued the same day and you’ll get a confirmation email.
3. Return shipping costs
| Reason for return | Who pays return postage | Original shipping fee |
|---|---|---|
| Wrong item sent | YVL Merch — prepaid label provided | Refunded |
| Damaged or faulty on arrival | YVL Merch — prepaid label provided | Refunded |
| Wrong size ordered | Customer | Not refunded |
| Changed my mind | Customer | Not refunded |
| Refused delivery / customs | Deducted from refund if the carrier bills us | Not refunded |
Return parcels are your responsibility until they reach us. We strongly recommend a tracked service; untracked parcels that go missing can’t be refunded.
4. Refund timeline
| Stage | Timing |
|---|---|
| Parcel in transit back to us | Depends on your carrier and location |
| Inspection and approval | Within 3–5 business days of arrival |
| Refund issued by us | Same day as approval — you’ll receive an email |
| Refund visible in your account | 2–10 business days, set by your bank or card issuer |
Refunds are always sent to the original payment method. We can’t redirect a refund to a different card, account or person. If a promo code was used, you’re refunded the amount you actually paid for the returned item. If your refund hasn’t appeared after 10 business days from our confirmation email, contact your card issuer first, then us with your return reference.
5. Exchanges
We don’t offer direct exchanges. If you need a different size or colour, return the original item following the steps above and place a new order for what you want. Ordering separately means your new item ships straight away instead of waiting for the return to arrive and clear inspection.
6. Damaged, faulty or incorrect items
Contact us within 30 days of delivery with photos. Once we’ve reviewed them we’ll send a prepaid return label, and as soon as the item is back with us we’ll ship a replacement — or refund in full, including original shipping, if that item has sold out.
Damage reported after an item has been worn, washed or used can’t be accepted as a delivery fault.
7. Cancellations
Orders can be cancelled for a full refund as long as they haven’t been dispatched. Email us straight away with your order number — once the carrier has collected the parcel, cancellation is no longer possible and the standard return process applies after delivery.
8. Partial orders and multiple parcels
If an order ships in more than one parcel and you return only part of it, you’re refunded for the items we receive back. Shipping fees are refunded only when the entire order is returned because of our error.
Questions?
Email support@yvlmerch.com with your order number. We reply within 24 hours, Monday to Friday. You can also check our Help & FAQ for shipping, tracking and sizing answers.
Last updated: October 2026