At checkout, for the full order amount. You may see a temporary pending hold alongside the actual charge for a few business days — this is your bank’s authorization, not a double charge, and it clears on its own. If a hold is still showing after seven business days, send us your order number and we’ll look into it.

All major credit and debit cards. Payment is handled by a secure checkout provider — we never see or store your full card details.

Only while the order is still being packed. Once it has been handed to the carrier we can’t recall it, so the sooner you message us, the better.

• Can be changed before dispatch: shipping address, quantity, full cancellation.
• Can’t be changed: size or colour swaps. Cancel and re-order instead, or use the return process after delivery.

Email us with your order number and the change you need. We’ll confirm by email whether it went through.

Check your spam or promotions folder first — confirmations are sent within minutes of checkout. If it isn’t there, the email address may have been mistyped at checkout. Message us with the name on the order and we’ll resend it.

No — orders are placed through the website only. If something is stopping you from checking out, tell us what’s happening and we’ll walk you through it.

Tax is calculated at checkout based on the delivery address. The total you see before you pay is the total you’re charged.

Two stages: processing, then transit.

• Processing: 1–3 business days to pick, pack and hand over to the carrier.
• United States: 7–14 business days in transit.
• Rest of world: 10–20 business days in transit. Parcels must clear customs in your country, which can add time outside our control.

Business days are Monday to Friday, excluding public holidays. During launches and holiday periods, processing can run a little longer — we’ll say so on the product page if that’s the case.

By email as soon as the carrier scans your parcel. The tracking page may show no movement for the first 2–3 days while it enters the carrier’s network — that’s normal.

This means one of two things: the parcel is packed and waiting for carrier pickup, or it’s been collected but not yet scanned. Give it up to 7 days. If there’s still no update after that, contact the carrier first, then us if they can’t help.

Carriers sometimes mark a parcel delivered a day or more before it physically arrives. Before contacting us:

1. Check with household members, neighbours and the building’s mail room or reception.
2. Look for a carrier note — the parcel may be at a local collection point.
3. Wait 3 business days from the “delivered” scan.

Still missing after that? Email us with the order number and we’ll open a trace with the carrier.

If tracking has shown no movement for 14 days, let us know. Lost-parcel claims must be raised within 30 days of the dispatch date. Once the carrier confirms the loss, we’ll reship if stock allows or refund the missing items.

Yes, we ship worldwide. Orders outside the United States may be subject to import duties, VAT or handling fees charged by your country’s customs authority. These are set by your government, not by us, and are paid by the recipient.

If customs charges are refused and the parcel is returned to us, we’ll refund the order once it arrives back, minus any return shipping costs the carrier bills us. Unsure what your country charges? Your local post office or customs website will have the rates.

If a parcel comes back to us because of a failed delivery, refused customs or an undeliverable address, we’ll email you to arrange reshipment. If we don’t hear back within 5 business days, we’ll refund the order instead.

You can return any item within 30 days of delivery, provided it is:

• Unworn, unwashed and unaltered
• In its original packaging with all tags attached
• Free of odours, marks, pet hair or damage

Items that don’t meet these conditions will be sent back to you and no refund issued. Final-sale items marked as such on the product page can’t be returned.

1. Email support@yvlmerch.com with your order number and which item(s) you’re returning.
2. We’ll reply with the return address and instructions. Don’t send anything before you have this — unapproved returns can’t be processed.
3. Pack the item securely and post it with a tracked service. Keep your proof of postage.
4. Once it arrives and passes inspection, we’ll process the refund.

If we sent the wrong item or it arrived damaged, we cover the return cost. For change-of-mind returns, the return postage is paid by you.

We inspect and process returns within 3–5 business days of receiving them. Your bank then takes 2–10 business days to post the refund to your account, depending on the card issuer. Refunds go back to the original payment method only.

We don’t run a direct exchange system. Return the item for a refund and place a new order for the size you need — that way the new size is reserved for you straight away instead of waiting for the return to arrive.

Message us within 30 days of delivery with your order number and clear photos showing the problem — the item, the label and the packaging. Photos let us confirm what went wrong and fix it fast.

• Damaged or wrong item: we’ll send a prepaid return label, then ship a replacement or refund if the item is out of stock.
• Missing item: we’ll reship it or refund that line of your order.

We can’t accept damage claims on items that have already been worn, washed or used.

Every product page has a size guide with measurements in inches and centimetres. Lay a similar garment you already own flat, measure it, and match it to the chart. Our hoodies and tees follow a relaxed streetwear fit — if you prefer a slimmer look, consider sizing down.

Product photos are shot under studio lighting, and screens display colour differently — small variations in shade are normal. If what you received is clearly a different design, colour or item from what you ordered, send us photos and we’ll put it right.

If it isn’t shown on the product page, it isn’t currently available. Sold-out sizes may be restocked — the fastest way to know is to message us and ask.

• Wash inside out, cold, with similar colours
• Avoid bleach and tumble drying — hang or lay flat to dry
• Don’t iron directly on printed or embroidered graphics
• Caps: spot clean only

Where a sale price is shown, it’s already applied — no code needed. Promo codes are entered at checkout, one per order, and can’t be combined with other offers or applied to past orders. If a discounted item is returned, the refund is the price you actually paid.